Terms and Conditions

 
 


These general terms and conditions govern all transactions between Janneke Vertaalt and its clients, unless agreed upon otherwise by both parties in writing.


General rights and obligations


  1. 1.Janneke Vertaalt binds itself to provide the best possible service to the client, bringing to bear professional know-how to meet the demands of the clients.

  2. 2.Janneke Vertaalt is not liable for any ambiguities in the text to be translated.

  3. 3.Should Janneke Vertaalt be unable to meet its obligations due to circumstances beyond its control, it may dissolve the contract without being liable to pay any compensation. These circumstances may include (but are not limited to) internet disruptions, accidents, illness.

  4. 4.If requested by Janneke Vertaalt, the client agrees to provide any information needed to guarantee the best possible work, for example a list of terms or relevant documentation, if available.


Non-disclosure


  1. 5.Janneke Vertaalt guarantees that none of the contents of the texts to be translated or revised, shall be dislosed to parties other than Janneke Vertaalt, its client or their appointed contact person.


Fees and delivery


  1. 6.Fees will always be based on the actual number of words or the actual time needed to complete a text revision, not on a client’s estimate.

  2. 7.After both parties have agreed in writing -which includes e-mail- upon fee and delivery term, a contract is established which binds Janneke Vertaalt to deliver the service as agreed upon and the client to pay for these services.

  3. 8.Payment shall be due within 14 days of the invoice date. All charges will be in euros.

  4. 9.If Janneke Vertaalt is unable to meet the agreed upon delivery term, the client will be contacted immediately. Should the client then choose to withdraw the contract, that part of the work that already has been performed by Janneke Vertaalt shall be charged as stated under article 4.

  5. 10.In order to ensure prompt delivery of the text(s), the client provides Janneke Vertaalt with a correct e-mail or mailing address.

  6. 11.In case of paper documents, mailed by postal or express services, Janneke Vertaalt is not responsible for timely delivery of the documents. The client should in any case allow for an extra delay when sending documents through regular or express mail.

  7. 12.Fees will be as stated elsewhere on the website under “fees and delivery”, unless agreed otherwise. Should the order necessitate any extra expenses, these will be charged the client. This includes extra time needed to decipher unclearly written texts or faulty documents supplied by client.


Cancellation and changes


  1. 13. In case of cancellation, the client will be charged the number of words already translated, or the time already invested in a text revision.

  2. 14. Any changes made by the client to the original order may be subject to additional fees.


Complaints


  1. 15. Should the client be unsatisfied with the service provided, Janneke Vertaalt will revise the work at no extra charge.

  2. 16. Should the complaint be judged unfounded and the translation or revision found correct, Janneke Vertaalt may charge the extra time invested in reviewing the text(s).

  3. 17. Should Janneke Vertaalt be unable to correct a text in case of a valid complaint, a discount on the original service will be applied.

  4. 18. Alteration by the client of the text(s) before filing a complaint makes all complaints invalid.


Janneke Vertaalt is registered at the Amsterdam Chamber of Commerce:

Kamer van Koophandel registration number 34356923.


Disclaimer


The information on this website is provided by Janneke Vertaalt and while we aim to keep the site up to date and correct, we make no warranties about the completeness, accuracy, reliability, suitability or availability with regard to the website or the information, services or related graphics contained on the website for any purpose.


Janneke Vertaalt is not liable for any loss or damage whatsoever arising out of, or in connection with, the use of this website.


Every effort is made to keep the website up and running smoothly. However, Janneke Vertaalt takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.




© Janneke Vertaalt

algemene voorwaarden gedeponeerd bij de Kamer van Koophandel

 

General Terms and Conditions